Suncorp staff in wrong-pay debacle
03.15.10
Hundreds of Suncorp staff have been receiving incorrect paychecks / File
SUNCORP has suffered a hiccup to its internal restructuring program after a new payroll system failed to deliver accurate paychecks to hundreds of personal insurance staff.
In an internal memo seen by The Courier-Mail, Suncorp’s personal insurance head Mark Milliner apologises for the inconvenience and being “slow to communicate about the impact”.
Problems were the “unexpected result” of launching a new single payroll system four weeks ago for nearly 14,000.
A Suncorp spokesman said that only 280 people had problems.
Some problems were to be expected with any major project, he said. Most had involved incorrect payments, although some people did not get paid. Problems stemmed from “non-standard” working arrangements and late or incorrect paperwork.
The “Our People Space” payroll project was highlighted at Suncorp’s recent half-year results. Chief executive Patrick Snowball said it had been completed on February 1.
It comes as staff handle claims for recent wild Victorian storms.
Suncorp is yet to unveil its final bill but some analysts expect it to reach the $200 million reinsurance trigger.
Tags: Suncorp Metway